Shipping & Returns

Shipping options

Delivery prices are calculated from the destination, packed weight, dimensions and number of parcels. Check the estimate on a product page or enter your address at checkout for the final price in euros.

• DHL home delivery — tracked parcel delivery, calculated at checkout.
• Local hand delivery — free at eligible Dutch postcodes. Enter your postcode to check availability; we’ll contact you to arrange delivery.
• Serika+ — active members receive free shipping on available delivery methods.
• FedEx — automatic quotes based on your destination and parcels. Available when FedEx returns a supported rate; choose another method if rates are temporarily unavailable.

Pre-orders

Pre-order items ship as soon as they arrive from the manufacturer. If your order contains both in-stock and pre-order items, we'll ship them together unless you request a split shipment.

Returns & refunds

For eligible consumer purchases, you can notify us of a change-of-mind return within 14 days after delivery and send the goods back within a further 14 days. You may inspect the goods; opening ordinary packaging does not automatically remove this right.

We also offer returns of unopened items within 30 days of delivery for a full refund of the item price. This additional offer does not limit your statutory rights, including remedies for faulty or damaged goods.

To cancel or arrange a return, email [email protected] with your order number and the items involved. We will provide return instructions.

The cancellation terms explain return postage and inspection, and the refund terms explain deadlines, delivery refunds and the additional 30-day offer. Contact us about missing, damaged or incorrectly supplied goods; we cover necessary return costs for a valid faulty-goods claim.